Rental Policy

Thank you for choosing The Cozy Loo! By renting from us, you agree to the following terms and conditions, which are designed to ensure a smooth and professional experience.

1. Booking and Payment

  • Deposit: A 50% deposit of the total rental fee is required to confirm your reservation. This deposit secures your event date and is applied to the total rental fee.

  • Final Payment: The remaining balance is due 30 days before your event. Late payments may result in cancellation of your booking.

  • Accepted Payment Methods: Payments may be made via major credit cards, electronic payments, or bank transfers. Cash payments are accepted upon request.

2. Rescheduling Policy

  • Non-Refundable Deposits: All deposits are non-refundable to maintain booking security and resource allocation.

  • Rescheduling: You may reschedule your event once without penalty if notice is provided at least 30 days before the event. Rescheduling must occur within 3 months of the original event date, subject to availability.

3. Delivery, Setup, and Pickup

  • Delivery Area: Delivery is available within our service area (typically a 45-mile radius of Marietta, GA). Additional fees may apply for locations outside this radius.

  • Site Requirements:

    • The setup location must be level, accessible, and on solid ground within 100 feet of a power source and running water.

    • The customer must ensure the site is accessible for the delivery vehicle and service truck.

  • Power and Water Access:

    • It is the customer's responsibility to provide power (120V connection) and water for the restroom trailer. If unavailable, arrangements must be communicated before signing the contract.

  • Trailer Access: The trailer must remain in the original location. Movement or removal without prior written consent is prohibited.

4. Customer Responsibilities

  • Proper Use: The trailer is to be used only for restroom purposes. Smoking, vaping, and the use of damaging materials (e.g., adhesives, decorations) are strictly prohibited.

  • Damages: The customer is responsible for any damage beyond normal wear and tear. Fees will be assessed for repairs or replacements.

  • Inspection: Customers should inspect the trailer upon delivery to confirm its condition. Failure to do so constitutes acceptance of the trailer as delivered.

5. Cleaning and Maintenance

  • Standard Cleaning: Trailers are delivered fully cleaned and stocked with essential supplies (toilet paper, hand soap, paper towels). Post-event cleaning is included unless excessive cleaning is required.

  • Excessive Cleaning Fees: A $200 cleaning fee applies if the trailer is returned in an excessively dirty condition.

  • Waste Management for Extended Rentals: Rentals longer than one week require weekly waste tank pumping and restocking at the customer’s expense.

6. Weather and Site Conditions

  • Weather Risks: The customer is responsible for accounting for inclement weather. Covered areas are recommended to prevent weather-related damage.

  • Severe Weather Cancellations: The Cozy Loo reserves the right to cancel rentals during severe weather for safety reasons. Rescheduling will be offered in such cases.

7. Liability and Insurance

  • Insurance Coverage: The Cozy Loo maintains liability insurance for our equipment and services. Customers are encouraged to obtain event insurance for additional coverage.

  • Hold Harmless Agreement: Customers agree to hold The Cozy Loo harmless for injuries, damages, or incidents arising from improper use of the equipment.

  • Indemnification: Customers agree to indemnify The Cozy Loo against any claims, damages, or expenses resulting from misuse of the trailer, excluding issues caused by equipment malfunction due to our negligence.

8. Permits and Licenses

  • The customer is responsible for obtaining any necessary permits or licenses required by local ordinances.

9. Miscellaneous Policies

  • Identification Marks: The Cozy Loo’s logos and branding will remain on the trailer during use.

  • Privacy: Customer information is used solely for booking and service purposes and is never shared with third parties.

  • Photo Release: Photos of the trailer at events may be used for promotional purposes unless the customer requests otherwise in writing.